AirCall is a virtual phone system built for sales and support teams. The service has an advanced robo-operator with skill and time-based call routing to send a call to the person who knows how to answer their question, or who just has time to take the call.It includes excellent call tracking and analytic tools too—an important feature for managing support teams. AirCall lets you view client call-in history, make notes about clients and support tickets, and track performance using analytics. This will help your support agents more effectively assist your clients and help leadership better understand your team’s productivity.AirCall also works just as well for normal office phone calls. Making calls using AirCall is simple: Just launch the mobile or desktop application and use its dialer to place a call. All calls are routed over the internet, so you don’t have to worry about roaming charges or using up your employee’s phone minutes. Inbound calls appear as notifications on your phone or desktop.Finally, unlike others on this list, AirCall lets you get a business phone number in over 40 countries around the globe. Your company mainline and single employee lines can be assigned numbers in multiple countries, so your company can have a local presence just about anywhere.AirCall Price: From $30/month per user Premium plan for support center features and inbound calls are unlimited and free of charge on geographic
Unlike the rest of the list, FreedomVoice CloudPhone is designed to work with a physical phone. It includes a (barebones) Polycom VVX 301 desk phone for each user on your team. These phones come pre-configured and plug into an ethernet jack; no on-site phone server or IT involvement is needed. Best of all, there’s no contracts or upfront cost for the deskphone as the phone is covered by your monthly plan.You’re not tied to the desk phone though. CloudPhone’s mobile app includes all the functionality of the desk phone and can be used anywhere in the world. It’s strictly a phone system, though, without text messaging or internal office communications, so you’ll still need a team chat app for that.One thing to note about the mobile app is that it routes all incoming and outgoing calls through your cellular connection, so it will use your phone plan’s minutes when on the go. However, the provided deskphone virtual phone system or desktop apps route calls over your office internet connection.CloudPhone has one more interesting (albeit a bit dated) feature: Faxing. You can send and receive faxes using your CloudPhone number, then view incoming faxes on the mobile app, CloudPhone’s website, or via email. Sending faxes is easy too—just scan in your document and send it using CloudPhone’s website.
Grasshopper is different from the other virtual phone systems on this list. The service assigns one number to your company and gives each employee and department a unique extension. Customers are greeted by a robo-greeter when they dial your company, and can then dial in the extension of the employee they want to speak with. Calls are then forwarded to the respective employee’s phone. Dialing out is simple too: Just launch the Grasshopper app on your mobile on your and make a call using its dealer.Unlike other virtual phone systems on this list, Grasshopper solely relies on the cell network for all inbound and outbound calls. Like mentioned earlier, this is better for call reliability, but may put a damper on employees who have limited minutes on their phone plan.Even though calls are routed over the cell network, Grasshopper still includes voicemail. You can record your greeting through the service’s website or mobile app and, when you miss a call, Grasshopper will skip your personal voicemail and send the recording right to your email inbox.Grasshopper Cost: From $12/month for Pay as You Grow with pay as you go calling (6 cents a minute), one phone number, and unlimited extensions